Frequently asked questions
Answers before your shipment moves.
Straightforward answers about freight planning, tracking, documents, billing and access to your Molixent account.
Quick guidance
What clients ask most
Open a question to read its answer. If your shipment needs a specific decision, contact the team with the relevant reference.
Services and planning
Which freight modes does Molixent support?
Molixent coordinates road, air and sea freight through carrier networks. The suitable option depends on your route, cargo, timing and handling requirements.
What should I provide when requesting a freight option?
Share the pickup and delivery locations, commodity, number of pieces, packed dimensions, total weight, preferred dates and any special handling needs.
Can Molixent help with domestic and international freight?
Yes. Domestic and international requirements differ by route, commodity and destination, so the team will confirm the applicable service and document needs for each request.
Tracking and delivery
How do I follow a shipment?
Use the shipment reference connected to your Molixent account. Available milestones and requested actions will appear with the shipment record as those capabilities are enabled for your service.
What should I do if an update appears delayed?
Contact Molixent with the shipment reference and describe the milestone or concern. Avoid sending passwords or verification codes.
What if cargo appears damaged at delivery?
Record the concern before acknowledging receipt where possible, take clear photographs and contact the team promptly with the shipment reference and delivery details.
Documents and billing
Which documents will my shipment need?
The final list depends on the mode, route, commodity and authorities involved. Common records include an invoice, packing list, transport document and any required permits or certificates.
How should I share a requested document?
Open the related shipment or document request in your account and use the provided upload action. Confirm that the file is complete, readable and the latest version before sharing it.
How can I ask about an invoice?
Contact the billing team with the invoice or shipment reference and explain the charge or payment you want reviewed. Do not share full card or bank credentials.
Account and support
How do I open a Molixent Client account?
Create a Client account with your company details, confirm the registered email and then sign in. Access remains connected to the company membership approved for that account.
What if I cannot sign in?
Use the password-help link on the sign-in page. Molixent will never ask you to send your password or verification code by email or phone.
How can I contact Molixent?
Use the Contact Us page or email business@molixent.com. Include the shipment reference when your question concerns an existing movement.
Need a clear next step?
Speak with the Molixent team.
Share your shipment reference, route or question so we can send it to the right team.